Frequently Asked Questions (FAQs) – Whiskey Wine Factory
At Whiskey Wine Factory, we want to ensure you have all the information you need for a smooth and enjoyable shopping experience. Below are some of the most commonly asked questions by our customers.
General Questions
What is Whiskey Wine Factory?
Whiskey Wine Factory is a premier online and offline liquor store offering a wide selection of high-quality whiskeys, wines, and spirits from around the world. We cater to both casual drinkers and connoisseurs looking for premium selections.
Do you have a physical store?
Yes! We have store location. You can visit our Store Locator page to find
Are all your products authentic?
Absolutely. We source our products directly from reputable distilleries and vineyards to ensure authenticity and quality.
Ordering & Payment
How do I place an order?
Simply browse our online store, add your favorite products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, bank transfers, and other secure payment gateways. You can find the full list of payment options at checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of purchase. Once the order is processed, we cannot make changes.
Shipping & Delivery
Do you ship internationally?
No, we only provide domestic shipping within Malaysia.
How long does delivery take?
West Malaysia: 3-5 business days
East Malaysia (Sabah & Sarawak): 5-7 business days
How do I check/track my order status?
Once your order is shipped, we will send you a tracking number via email or WhatsApp. However, for a more convenient tracking experience, we have a tracking plugin on our website that allows you to check your order status in real time. Simply visit our website, enter your order details, and track your shipment instantly!
Help & Support
How do I contact customer support?
You can reach us through:
WhatsApp: 012-749 2704
Email: itachiwineis261@gmail.com
Our support team is available Monday – Friday, 9 AM – 6 PM.
What if I have other questions?
If your question is not listed here, feel free to reach out to us via WhatsApp or email. We’re happy to assist you!